Customer Testimonials

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DealerRater Jan 21, 2022

Very clean well run place to buy a car, people are all friendly and nice.

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DealerRater Jan 21, 2022

My experience in every department is that everyone listens and refuse to be pushy with their customers.

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DealerRater Jan 20, 2022

Fantastic process, took 45 mins start to finish. Drove 4 hrs to pickup truck. Salesman knew his stuff. Will buy again from here and recommend this place

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DealerRater Jan 20, 2022

Salesman was kind and explained everything we needed to know. This is our 3 Toyota we have purchased from Metro. Love their friendly atmosphere!

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DealerRater Jan 20, 2022

I really hate buying cars…hoping that I’m not being taken and lied to BUT this experience was one of the best experiences I’ve had and Terry was honest with us. very good experience and not pressured. I would recommend Metro and especially Terry to anyone.

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DealerRater Jan 20, 2022

Great service!!! They go the extra mile! Brandon Sutton and Chris were wonderful to work with!

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DealerRater Jan 20, 2022

She is really nice she is helping too us to find a nice car thank you

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DealerRater Jan 20, 2022

Sam is the perfect vehicle salesman in my opinion. He easily beat two other Toyota dealers. I just purchased new Toyota number 4 from him. He hand picked my Toyota Camry 2022 despite the extreme difficulty in finding a new Toyota’s that met my needs. Sam has alway met my difficult needs over the years. My wife, son, and I have always enjoyed their Toyota’s purchased from Sam.

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DealerRater Jan 19, 2022

The dealership was very communicative and honest during every step for buying a car during the pandemic.

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DealerRater Jan 19, 2022

Metro Toyota has provided excellent service to me for over 25 years now. I've bought 7 vars over this time. Tony did a great job ordering the vehicle I wanted this time - when cars are so hard to find. Service at Metro has also been A+ as well.

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DealerRater Jan 18, 2022

Easy to work with and very knowledgeable. Made the experience pleasurable. Would definitely work with again

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DealerRater Jan 16, 2022

Metro Toyota has always given me great service and have been super helpful with my last two car purchases! I had a great experience with Justin! He is very professional and friendly!

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DealerRater Jan 15, 2022

I had a great experience purchasing a car from Metro Toyota. Jim Greenfield was very helpful, answering all my questions and keeping in contact with me during the process. I would recommend Jim to work with.

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DealerRater Jan 15, 2022

They helped us drive as many cars as we wanted. The trade in process was fair and easy. Loved how they worked directly with our bank and handled all of the loan prep for us.

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DealerRater Jan 15, 2022

Salesperson Chris was straight forward and provided excellent customer service. Diana in financing got me an excellent car loan rate. No other lender could beat her car loan rate. When may car arrived ahead of the scheduled delivery date, the staff at Meto Toyota prepped and prepare my car to be ready for pick up the same day it was delivered.

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DealerRater Jan 15, 2022

WORDS CANNOT DO JUSTICE FOR ROBERT! THE ATTENTION TO DETAIL, HIS OUTGOING CARE FOR HIS CUSTOMERS, AND CARING ATTITUDE IS THE BEST EVER! TALK TO ROBERT ON THURSDAY MORNING, EXPLAINED WHAT I WAS LOOKING FOR, AND AS LUCK WOULD HAVE IT, 24 HOURS LATER I DROVE HOME THE EXACT TRUCK THAT I WAS LOOKING FOR! THANK YOU, ROBERT, CONTINUED SUCCESS! Steve Newcomer

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DealerRater Jan 14, 2022

We enjoyed our experience at Metro Toyota. Our salesman was both personable and professional, and so was the finance manager.

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DealerRater Jan 14, 2022

Exemplary service, my dealer Ramona helped me pick out the perfect car in addition to helping me choose which price was best for me. I recommend this dealership to anyone that’s looking for new or used cars. Even the building itself was beautiful internally with the most polite people to help point me in the right direction.

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DealerRater Jan 14, 2022

Metro Toyota has always given me great service and have been super helpful with my last two car purchases!

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DealerRater Jan 14, 2022

Gary was a great sales rep to work with. He made the transaction easy and simple. Would 100% recommend him to anyone in the search of a vehicle! Made first time car shopping easy and stress free!

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DealerRater Jan 14, 2022

Is a good place to buy your dream car and they have the best prices and the most important thing is the deal.

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DealerRater Jan 13, 2022

This was my second purchase from Metro Toyota. I returned here because my first purchase had been a breeze and this time was no different. Everyone I worked with was friendly, professional, and straight-forward. The process was one of the most efficient buying processes I have been through. From emailing with Jackie to discussing the purchase with Chris, everything was easy. Ryan especially was a delight and made the tedious paperwork process as painless as possible. I have recommended and will continue to recommend Metro to anyone looking to buy a Toyota.

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DealerRater Jan 10, 2022

Had a nice experience. When we went in were were told it would take 2 months to get our Corolla hybrid but we got it in a week. Robert was never nice and knowledgeable. There was no hidden costs or trying to tell us the price was more than what we originally thought. Great experience.

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DealerRater Jan 10, 2022

Gary Capper, "Cap", made this an incredibly easy experience, and went out of his way to answer all questions about the vehicle/leasing etc.

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DealerRater Jan 10, 2022

Didn't have the run around that I had at another Toyota dealership, Robert was very helpful.

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DealerRater Jan 10, 2022

Always good service from both sales and service. No problems getting the new truck as promised.

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DealerRater Jan 9, 2022

I love that Toyota dealership Everyone is very warm and kind and Ken was super

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DealerRater Jan 8, 2022

Brandon is a very sincere, funny and helpful guy, he makes everything easy for us, also helps us to find the perfect car!

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DealerRater Jan 8, 2022

They made the transaction very easy and much better trade in value than Classic Toyota in Mentor. Robert was excellent and very patient explaining the features.

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DealerRater Jan 7, 2022

Beautiful dealership, walked in to an immaculately clean showroom with beautiful cars. I was also greeted at the door by a very polite gentleman. Amazing place I’ll be sure to recommend to any friends looking into buying or leasing a new vehicle.

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DealerRater Jan 7, 2022

Buying a car has always been a stressful ordeal. But not Metro Toyota. The entire organization treats your ever request with care and respect and precise follow through on what they say they are going to do. Thank you for making buying a car a pleasant experience. .

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DealerRater Jan 7, 2022

Buying a car can be stressful, especially now. With limited inventory, dealers are taking advantage by selling cars thousands of dollars above MSRP. Not Metro Toyota. They want their customers and friends to return. I want to recognize Jackie, Chad, Ryan, and especially Ken Konopka for making buying a car a pleasant experience. We love our new Camry SE. Metro Toyota: Great People, Great Products.

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DealerRater Jan 6, 2022

My salesman was kind and went out of his way to accommodate me. The process went very smoothly.

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DealerRater Jan 6, 2022

Buying a car here was simple and hassle free. I didn't feel pressured and I got the car I wanted. 👍

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DealerRater Jan 6, 2022

I appreciate the time Ken took explaining about the car I chose to buy. He was quick and efficient while still being personable!! I was able to consult with my husband over the phone while negotiating the sale!! Thanks for you’re patience and understanding!!

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DealerRater Jan 5, 2022

Great customer service. Thanks for your time and patience working with me on my New truck Chris ollar.

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DealerRater Jan 5, 2022

Terry was very helpful, knowledgeable, and friendly. He listened to what we were looking for and answered questions on both new and used cars. He was practical and responsive, but didn’t make you feel pressured.

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DealerRater Jan 5, 2022

Metro Toyota is a family/owned dealership that prides itself on treating people fairly and honestly. I appreciate how each employee treated me. I intend to return with my car-buying needs in the fiture.

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DealerRater Jan 5, 2022

Ken was so helpful. I already picked out the car but he explained in great detail how to use the car he was very patient while I asked lots of questions. It took less than 2 hours from the time I got there to the completion of the sale!!

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Google Jan 4, 2022

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DealerRater Jan 4, 2022

Very well team oriented. Best people hands down keep leaving with new trucks. Thanks guys

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DealerRater Jan 4, 2022

They were very quick to help me find the car I wanted! Sales team was great and I was in and out in less than a hour.

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DealerRater Jan 4, 2022

My experience with Metro Toyota was nothing short of spectacular. From sales to signing, I was given excellent, knowledgeable and fast service. I was honestly shocked. I've never cared for dealerships or sales people in general, but the level of care on all levels I received has made me reconsider my views.

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DealerRater Jan 4, 2022

Fair deal yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes

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DealerRater Jan 4, 2022

Had a great experience here. Anastasia (sales) and Ryan (finance) made the process quick and easy. Will definitely be returning in the future.

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DealerRater Jan 4, 2022

Metro Toyota is an excellent group to work with. It was a smooth (and painless) process from the time I walked in until I left with my car.

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DealerRater Jan 4, 2022

Have always had a wonderful experience at metro. Great with pricing and didn’t charge any market adjusted pricing on my 2022 tundra. Tony my salesman was fantastic. Ryan in financing was great.

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DealerRater Jan 4, 2022

Communication and response time was outstanding! Everyone at dealership was very professional! Very happy customer!

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DealerRater Jan 4, 2022

Great experience, I also went to honda ganley and they sucks. But I was taken good care by people working in the toyota dealership.

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DealerRater Jan 3, 2022

Working with Terry was great! Had the car out front and ready for a test drive, whole process took about 2 hours. Highly recommended and I am definitely using Metro Toyota again!

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DealerRater Dec 31, 2021

Great experience at Metro Toyota. Anastasia was awesome and did a great job explaining our options!! Very personal service.

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DealerRater Dec 30, 2021

All the personnel that work there are very professional and friendly. Always greet you with a smile.

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DealerRater Dec 30, 2021

Amazing costumer service here. I've been looking for a Toyota highlander for awhile now and this was the best experience I've ever had. Thank you.

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DealerRater Dec 30, 2021

The whole process from beginning to end was seamless and easy, as it always has been with Metro Toyota! Anastasia was very helpful and walked us through the whole process. Highly recommend!

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DealerRater Dec 29, 2021

Thank you very much to Jim Greenfield at Metro Toyota. A true pleasure to work with and very easy buy process, drove from Out of town and will be getting all my cars in the future from Jim & the metro Toyota team.

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DealerRater Dec 28, 2021

I purchased my SUV ( RAV4 XLE 2021 - brand new) from Metro Toyota . Actually Mr. Sam was my salesman. He is really nice Guy. He is very smart and really honest person. He helped to me everything. and I don’t have any words write regarding him. Other things is all worked really friendly and hard working. I’m 100% recommended this location when you buy vehicles. Thanks for everything. Manikkuge

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DealerRater Dec 28, 2021

Excellent service, great communication. Make you feel very very comfortable. Will definitely be back again!

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DealerRater Dec 26, 2021

Sam and Metro Toyota were pleasant and professional to work with. Thank you. Love my New 4 runner

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DealerRater Dec 24, 2021

Great experience, very satisfied. Sam Ibrahim was very friendly and professional and thanks to Chris for helping out with the trade value. Highly recommended.

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DealerRater Dec 23, 2021

The guy who sold us the car (Tony) was AWESOME!!!!! So kind and down to earth. No shadiness at this dealership which was refreshing. We especially liked the low interest rate (.99%) for 60 months. We could not have afforded this car without that incentive!!!!:)

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DealerRater Dec 23, 2021

Great doing business with you. Ken was extremely helpful & knowledgeable. Very friendly & family place to do business.

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DealerRater Dec 23, 2021

The process was smooth, efficient, and exactly what we were hoping for. Ken was helpful in explaining everything about the car as well. We had a good experience.

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DealerRater Dec 22, 2021

Friendly staff ..all of em. Very attentive. Offer several other choices if the car I wanted wasn't available.

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DealerRater Dec 22, 2021

all the available employees made us feel welcome, and everyone was so helpful and so friendly!

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DealerRater Dec 22, 2021

Great service and very helpful very excited love my High lander 2022 so much ( enjoy )

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DealerRater Dec 22, 2021

Amazing sales person. The car is everything I asked for! Amazing deal. Not overcharging!!! Was in and out in less than a hour!

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DealerRater Dec 21, 2021

Ken Konopka was fantastic not pushy just very helpful in the entire process. He took time to explain everything after the sale.

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DealerRater Dec 21, 2021

Gary was so good to us. He helped us to chosse a good car. He was very professional and great.

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DealerRater Dec 20, 2021

Sam Ibrahim was great to work with. He was not pushy at all but still got me the car I wanted at a good price. Barry was great too. I’ll be back in a couple years.

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DealerRater Dec 20, 2021

Great experience, spent maybe 2 and a half hours total on-site. They had the car ready to go and working with Terry was incredibly easy.

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Google Dec 20, 2021

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DealerRater Dec 18, 2021

Anastasia was fantastic. Helped me narrow down my options and select a car that fit my needs.

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DealerRater Dec 18, 2021

They went about and beyond this time for me. Couldn't have been any happier

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DealerRater Dec 18, 2021

Metro Toyota was very easy to work with. No pressure sale. Easiest car purchase ever.

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Google Dec 18, 2021

Joe rogers was great!! If you stop at metro Toyota for service ask for him ! He will make sure you leave confident that your car is running like new !

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DealerRater Dec 17, 2021

brandon was great, very professional and easy to work with. i look forward to doing business with him again.

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DealerRater Dec 17, 2021

Aqui me llevo mi Nuevo auto gracias a super Edgar..recomendado al 100. Te ayuda con Todo.

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DealerRater Dec 17, 2021

Website was accurate and straightforward concerning current inventory. Every step of process was perfect. Sam was a pleasure to work with. Highly recommend Metro Toyota and their team.

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DealerRater Dec 17, 2021

I was treated with respect and timely response and salesperson was knowledgeable and helpful with everything I needed

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DealerRater Dec 16, 2021

Everything went smoothly. Sam did a great job explaining everything and he helped me a lot throughout the buying process. Thanks to all of you.

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DealerRater Dec 16, 2021

Needed a car asap after losing mine to an accident. Took a chance and was very successful with good and knowledgeable sales person, along with the rest of the staff.

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DealerRater Dec 16, 2021

Best sales experience ever. Communication was great! Appreciated not having to spend a lot of time at the dealer when picking up my car.

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DealerRater Dec 15, 2021

Aquí venimos con SuperEdgar en Metro Toyota. Nos ayudo a llevarnos el auto que necesitábamos! Toyota rav4 certificada!

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DealerRater Dec 14, 2021

I went into the dealership not expecting to buy a car that day. I did need a car but I thought that nothing that I wanted would be available. Luckily, there were two slightly used Corolla SE models that were priced right and had an excellent interest rate attached. I took one home to show my wife. We came back that night and purchased the other one. (Same car, different color.) Anastasia and Ryan took good care of us with little sales pressure. I definitely recommend the dealership for anyone interested in a Toyota.

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DealerRater Dec 14, 2021

Very nice people I will see you next month I will buy next car from them

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DealerRater Dec 13, 2021

Easy to work with and very informative pleasant experience Not pushy Not overbearing wil definitely come back and send people here.

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DealerRater Dec 10, 2021

I herd qbput Superesgar by a friend so I decided to come in and take a look at the cars he had. Took home an awesome carry! Recommeded to anyone

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DealerRater Dec 10, 2021

Very friendly and helpful staff! This was the most effortless experience I have ever had buying or leasing a vehicle. I loved how they went through all the features of the vehicle and made sure we were comfortable with our purchase before we left the lot. I will be back!

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DealerRater Dec 10, 2021

With the backup of cars due to covid Ken and Metro made it easy to get my Tacoma. I had to wait a couple week but got a solid truck with great customer service. Will recommend to friends and family.

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DealerRater Dec 10, 2021

Always very helpful and courteous. I wish I had known about this place sooner. Service is fast and well done and explained. I was given a loaner car and discovered that rental rates are much better than from rental companies

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DealerRater Dec 9, 2021

Mis amigos me refirieron que venga aquí a Meteo Toyota con SuperEdgar. estaba de vacaciones pero cuando regresó devolada me montó en mi rav4..

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DealerRater Dec 9, 2021

Sam was amazing!! Very kind, helpful with any question I ever had, and great communication throughout the entire process. Others at the dealership were also amazing (Chris? the Sales Mgr., Craig? the finance gentlemen). I never once felt pressured and really felt that they truly cared about my satisfaction as a customer, not just looking at me as another number or sale. So many past experiences with other dealerships it felt like I was always being squeezed out of just a little more money than I wanted to spend. Not Metro Toyota!! Fair deal, great truck, amazing people, what more ...

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DealerRater Dec 9, 2021

Eataba buscando autos en la internet y Encontre a Metro Toyota. SuperEdgar me Ayudo y me Levi una RAV4!

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DealerRater Dec 9, 2021

My friend Javier gonzles refered me to come see Edgar for a car and i took the camry that i wanted !! Come see him

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DealerRater Dec 9, 2021

I had an amazing experience today! During this tough time I had a difficulty to purchase my dream car. But CAP helped me realize that dream. I’m so happy to get my first car delivered to my house by Gary CAPPER. He is so amazing and nice dealer. Everybody calls him CAP. He helped me to get the car I want. Once again thank you so much CAP! I’m so happy and grateful for your service!

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DealerRater Dec 9, 2021

During period where it is tough to find cars, Chad and Robert came through for me! This truly was the most pleasant car buying experience I have ever had! Quick, easy, painless and fun (never thought I’d say that about buying a car!) I had several years of loyalty to a different dealership, when they were not even returning my calls, I gave Metro a shot. My loyalty has now switched to Metro! Craig was also very helpful and pleasant when helping me complete the paperwork. Thanks to all!!!

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DealerRater Dec 8, 2021

Amazing experience! I decided to buy my first truck after driving a sedan for the past 50 years. I really knew nothing about trucks other than it would be a useful vehicle for me at this point in my life. Both Jim and Barry took the time to explain everything in great detail. Both pros and cons of a truck over a sedan. They were instrumental in helping me choose the right size truck with the correct packages to fit my needs. I am beyond pleased with my new Tacoma! Best part is they made it an easy and enjoyable experience. ...

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DealerRater Dec 8, 2021

Had the best experience and would tell everyone to Metro if looking for a Toyota. From the start we had great, personal customer experience. We started with email inquiries and they were answered quickly. Chad and Brandon were awesome and super helpful and friendly. Ryan doing our financial was just as great! They all spoke to us as if we were friends. Thank u for making our experience easy and fun!

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Google Dec 8, 2021

Amazing experience! I decided to buy my first truck after driving a sedan for the past 50 years. I really knew nothing about trucks other than it would be a useful vehicle for me at this point in my life. Both Jim and Barry took the time to explain everything in great detail. Both pros and cons of a truck over a sedan. They were instrumental in helping me choose the right size truck with the correct packages to fit my needs. I am beyond pleased with my new Tacoma! Best part is they made it an easy and enjoyable experience. ...

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DealerRater Dec 7, 2021

If we lived closer to Cleveland, we would use Metro Toyota for all future car purchases. We might anyway because the service was so great. We drove three hours to pick up a Platinum Sienna. Everyone was so friendly, no one was pushy. I was able to purchase the vehicle I had been searching for a while with no added costs or fees. Very happy with Metro Toyota and Jim Greenfield.

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