Customer Testimonials

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DealerRater May 7, 2021

I feel the whole atmosphere was excellent, welcoming anyone who enters in without judgement. Mike has integrity and delivered exceptional customer service to me and will provide honesty to any serious buyer. I would definitely recommend any serious buyer to him. There's not one thing I can say negative about the the entire place. From the phone calls to the people, everyone did an excellent job. Keep it up! You have my thumbs up! Way up👍👍👍

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DealerRater May 7, 2021

Amazing staff. Ramona and Chris Made our process very smooth and explained everything very well.We have been Enjoying our 2021 Hybrid Highlander. Will definitely recommend our family and friends to this amazing dealership.

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DealerRater May 6, 2021

Timely & Attentive. Diagnosed the problem in due time and properly advised me regarding all the necessary upcoming steps. Further followed up on after service instructions for picking up my car.

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DealerRater May 6, 2021

We had a very positive experience with Metro Toyota and Robert Saponari and Chris Lombardo. Thanks, guys. Love the car. You made the experience very easy and enjoyable.

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DealerRater May 6, 2021

Brandon Sutton made it very easy for us to trade in our 2019 Camry LE with low Mileage and purchase a New 2021 Camry LE /Sun roof .

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DealerRater May 6, 2021

A plus service all the way around I have bought several vehicles here and love the service every time Ken Konopka was great I will return

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DealerRater May 5, 2021

Bought a car recently. Everyone there was so nice and made the car buying so easy. Car buying can be stressful but Metro Toyota made it effortless and exciting to purchase a new car. Thank you !

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DealerRater May 5, 2021

My service experiences have always been organized, timely and very customer oriented. I’ve never had a problem scheduling appointments. I don’t trust my FJ to anyone else.

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DealerRater May 5, 2021

Service is always quick and on time. Very Clean and staff is very helpful and friendly. Never have had a problem making an appointment on the internet.

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DealerRater May 4, 2021

There was a mind-boggling number of papers to sign. Staff at Toyota were helpful. Tony was pleasant and helpful to both me and my friend since I purchased the leased car that she turned-in. when will I receive the Memorandum of Title?

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Google May 4, 2021

We did enjoy our experience at Metro Toyota and Ollie was most helpful. You cannot do better!

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DealerRater May 4, 2021

Brandon was extremely friendly, great customer service, made sure that his clients were well informed before making any decisions. As well as, accommodating to needs regarding the purchase!

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DealerRater May 4, 2021

The staff at Metro Toyota was courteous and professional. It was a smooth experience. They even picked me up from my lease turn in at another dealer so I didn’t have to pay for an Uber ride.Ramona was kind, easy to talk to was responsive to all my needs and questions. And there were chocolates to snack on. It was a pleasurable experience.

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DealerRater May 4, 2021

Brandon did a wonderful job. He was very friendly and informative. His expertise helped us find a vehicle that we love. Would recommend him to our closest family and friends.

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DealerRater May 2, 2021

Another great Toyota buying experience! Sam was patient in answering all my questions and knowledgeable about every car and feature I asked him about. The entire dealership is professional, extremely clean and it was a pleasure to give Sam and Metro Toyota my business!

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DealerRater May 2, 2021

Brandon did a great job, very informative. Had great service. Everyone was nice .polite and made sure we had everything we needed. Happy May Day☺️

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DealerRater May 1, 2021

Aaron Andrews was fantastic! I have never had such an easy and painless experience buying a car. Aaron went above and beyond. Thank you Aaron!

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DealerRater May 1, 2021

Anastasia was a dream come true in helping me not only find the right car but explained everything about the inside of car and set up all my devices. Was extremely lucky to be paired with her when I first walked into Metro. Was actually a fun, pleasurable and comforting to buy a car from her. Thank you Metro Toyota.

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DealerRater May 1, 2021

Awesome experience. CAP was the best. He was knowledgeable, friendly, respectful and professional. No pressure. Smooth sailing. I appreciate everyone in making this purchase a success. I love my vehicle and I will return if I am up to purchasing another one. They treat you right.

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DealerRater May 1, 2021

Brandon was very informative and knowledgeable. He was polite, respectful and professional. No high pressure. Would like someone like Brandon as my son in law.

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DealerRater May 1, 2021

Working with Aaron was a joy. Everything went smoothly and was straightforward. Usually, buying a car can be stressful. Aaron did a great job at eliminating that stress. Highly recommend.

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DealerRater Apr 30, 2021

The Service associate was very polite, quickly started the work, and had the truck completely ready and washed in 1 hour. Fantastic job and experience!

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DealerRater Apr 30, 2021

Terry was very understanding of my stressful situation and def gave me the best car i could ask for. The finance department was amazing as well! Great sales team!

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DealerRater Apr 29, 2021

Tony was very knowledgeable and so helpful. Thought buying a car was going to be a stressful experience, but everyone there made it a wonderful and I’m loving my brand new car. Thank you!!

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DealerRater Apr 28, 2021

Great as usual!!’ I have always been more than satisfied with all your services. I hope I have many many more years working with you!!!

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DealerRater Apr 28, 2021

Scott Barrier sees to all the details and is the reason I can depend on the service being done correctly or I can know he will follow up if necessary

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DealerRater Apr 28, 2021

over all excellent service. Very happy with the service everytime I go. They always explained everything they are doing to my car and the wait is not that long neither.

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DealerRater Apr 28, 2021

I bought the truck sight unseen. It was everything it was advertised to be and thensome, very happy, These guys were great to deal with, Aaron was especially helpful and great to communicate with. If you need a vehicle, these are the people you want to deal with.

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DealerRater Apr 28, 2021

Waiting area very clean and appealing. Service was great and fast. Treated upon arrival with a friendly cheerful person who was concerned that all my needs will be met.

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Google Apr 28, 2021

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DealerRater Apr 27, 2021

We have always had pleasant experiences dealing with Metro Toyota. Thank you! Our salesman, Robert was very helpful and got us just what we were looking for. Our daughter absolutely loves her new Rav4!

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DealerRater Apr 27, 2021

Mike Ferret was super informative and was extremely kind while helping me find a car! Will definitely look forward to doing business again in the future! Craig was also very helpful and informative discussing my finance options!

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DealerRater Apr 27, 2021

Sam did a great job working with us on our search for a used vehicle. He was very professional and took the time to find us the perfect one.

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DealerRater Apr 27, 2021

A close knit organization working closely as a family to provide an outstanding car buying experience! The sales team along with the Finance Department were friendly, reasonable and extremely helpful!

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DealerRater Apr 27, 2021

Everybody was very professional at the dealership. Mrs. Kaluszyk went out of her way to be helpful.She was also extremely patient. Overall I had a very satisfying experience and I plan to do business with Metro Toyota in the future.

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DealerRater Apr 27, 2021

Scott Barrier was very welcoming and explained exactly what they were planning to do. We felt very comfortable as we waited for our car to be ready.

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DealerRater Apr 27, 2021

Nothing bad to say about the salespeople or the employees. They had great customer service and everyone was friendly asking if they could help me or of I had been helped. The salesperson I worked with was very knowledgeable about my car and asked me what my must haves were for a car. The paper work was mad easy to understand and was done in a timely manner. A great experience for a first time car buyer!

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DealerRater Apr 27, 2021

Brandon was personable, a pleasure to work with and knowledgeable. As a result we purchased the car that was just right for us. My car was ready when I arrived and Brandon spent a lot of time orientating me to new technology until I felt comfortable.

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DealerRater Apr 27, 2021

It was a pleasure doing business with Metro Toyota. Anastasia made the whole process very smooth with my first lease. They also gave me a fair price for my 2008 trade in. Very friendly staff

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DealerRater Apr 27, 2021

Had a great experience first time car lease friendly sales staff very helpful and I enjoy my Toyota Tacoma and an extremely happy. Thanks Metro Toyota

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DealerRater Apr 27, 2021

Great service! Very friendly and accommodating to us! Made us a great deal and helped get us out fast since we were there very late!

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DealerRater Apr 27, 2021

Ramona and Bob were excellent to deal with. Quick service and no pressure! Didn’t feel like I had to buy a car but was sold a car in a positive manner!

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DealerRater Apr 27, 2021

We have gone to Metro a number of times now and dealt with Ken Konopka each time- Metro and Ken are first class!! Ken and Metro are the go to choices for a Toyota in Cleveland.

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DealerRater Apr 27, 2021

Anastasia did a great job of determining the vehicle that would best fit our families needs. She directed us to Toyota Venza. The Venza addressed our desire to have a car that combined performance with luxury.

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DealerRater Apr 26, 2021

Jim was excellent to work with! Had my car all ready for me to pick up when I got there. Would definitely go back to him!

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DealerRater Apr 26, 2021

Covid safe. Quick. Efficient. Friendly. My Toyota Prius is 14-years-old and runs like a dream because I have brought car to Metro, exclusively, for service. Their professionalism never disappoints.

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DealerRater Apr 26, 2021

Ken is very easy to work with. He’s patient with our questions and really works hard to find us what we are interested in. This is our fourth car purchase from Ken over the last three years. It’s his excellent customer service that keeps us coming back.

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DealerRater Apr 26, 2021

Mike is great to work with. I would send family or friends to buy a car from him. He is helpful and easy going. Great experience.

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DealerRater Apr 26, 2021

Mike was a great salesman. He took care of everything and was awesome to work with. 2nd time buying a car from him and will be doing it again. Thanks Mike.

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DealerRater Apr 26, 2021

Aaron Andrews was easy to deal with and was very professional. Aaron and the rest of the sales team made the purchase of my vehicle easy and a trusting experience. The vehicle was clean, serviced, and ready to go, making my time spent at the dealership easy to fit in.

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DealerRater Apr 26, 2021

The team at Metro was amazing! Chris Ollar and Chad Higgins provided a 5-star experience and were able to secure the car of my dreams.

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DealerRater Apr 26, 2021

Coach Shipp and Corey W were fantastic to work with and kept the process easy and smooth. I would recommend both of them and this team to anyone!!

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DealerRater Apr 25, 2021

Sam Ibrahim made our deal relatively painless. He communicated well throughout process. We would not hesitate to go back the next time. Thank you Sam!

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DealerRater Apr 25, 2021

Very good. Communication was disrupted this time, probably due to covid stuff. They did good work, but diagnosis was difficult, apparently, resulting in two significant delays. No real complaints, though.

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DealerRater Apr 25, 2021

Terry and Metro Toyota provided me with what I wanted out of a car buying experience. They were prompt, timely, and allowed me enough space to make my own decision but were there for any questions or issues I brought up. The process was quick and painless since I was able to utilize their website to do all the research upfront I needed. Thanks for your help Terry and team.

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DealerRater Apr 25, 2021

Great stuff they are very friendly and very helpful, the prices are very good too and the Toyota cars are very strong and my best

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DealerRater Apr 25, 2021

Cap was an excellent salesman, honest, genuine and helped with whatever we needed. He even went out of his way to update systems in the car. I would highly recommend shopping there and looking for cap to help you out.

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DealerRater Apr 25, 2021

Very helpful and polite. Very happy they had just the truck we were wanting to lease. The dealership was busy but they made us feel comfortable.

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DealerRater Apr 24, 2021

Great work! Very knowledgeable! We had a great and easy experience. Both Tony and Jeremy were a pleasure to work with. I would highly recommend.

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DealerRater Apr 24, 2021

Employees are friendly and helpful. I was able to make an appointment at a convenient time for me and I will come back here for service.

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DealerRater Apr 24, 2021

I enjoyed working with Ken Konopka who helped me find the RAV4 with all the right options I was looking for. After the joy ride in the RAV4 with Ken, I worked with Chris and Craig who made the deal and financing move fast and seamlessly! What typically can be a stressful situation for most people, this crew made it feel fun and relax. I couldn’t have asked for better experience and would highly recommend shopping here!

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DealerRater Apr 23, 2021

Ken was great, very friendly and knowledgeable. Did not feel pressured into sale at all. Had a lot of laughs with "Conan" while doing the paperwork. Relaxed atmosphere, most enjoyable car buying experience ever!

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DealerRater Apr 23, 2021

Ramona was awesome to work with. Kind. Explained everything about my new car thoroughly. Ramona took care of me 3 years ago. She was awesome then and perfect this time. A joy to work with. Made everything easy to understand. Lv her 👏👏😘

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DealerRater Apr 23, 2021

Aaron was professional and efficient. Got us in and out in a reasonable time. Well groomed with an excellent personality . Very knowledgeable on vehicle and sales process. 😉

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DealerRater Apr 23, 2021

Awesome!! Brandon was amazing!! He was great with my children as well. We will definitely be coming back for our next vehicle in the future!!

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DealerRater Apr 23, 2021

Aaron Andrew’s and the preowned team were professional and easy to deal with. The vehicle is clean and serviced at the both the time of test drive and delivery.

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DealerRater Apr 23, 2021

First time at this dealership, everyone was so kind and helpful and worked to get me into a new car and trade in my old one at a great price. I'll definitely be back.

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DealerRater Apr 23, 2021

Aquí vengo a metro Toyota por segunda ves con superedgar10 a llevarme mi Toyota Tacoma off-road que a un buen precio.. recomendado para todos..

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DealerRater Apr 23, 2021

Great experience! Brandon took care of everything and gave us a great deal. Glad I got my car from MetroToyota. I hope to come back soon.

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DealerRater Apr 23, 2021

Brandon was very professional the entire time I was talking to him. He was able to answer all my questions about the vehicle I bought. Overall I had a great impression on metro Toyota!

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DealerRater Apr 23, 2021

Brandon was excellent! Very personable, knowledgeable and never pressured. He spent a lot of time explaining the cars and options and answered all questions. He will be highly recommended to family and friends.

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Google Apr 22, 2021

It was a pleasure working with Sam in the process of buying my daughter's first car. From sales team to finance department, it went very smooth.

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DealerRater Apr 22, 2021

Great customer service. Romana was great to work with. Will recommend to family and friends. Love my new car thank you Ramona. Til next time.

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DealerRater Apr 22, 2021

My experience with Metro Toyota was awesome. I enjoy my 2018 Toyota Corolla SE. Sam Ibrahim from sales was very patient and informative with my questions. Thank You! Karin Milli

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DealerRater Apr 22, 2021

Decidí acompañar a mi hermana a comprarse su primer carro de dealer. Salimos súper contentas las dos, gracias a la ayuda de el Súper Edgar.

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DealerRater Apr 22, 2021

My visit was fast, efficient and identified a problem that i was struggling figuring out. courteous and did the work as expected, cost was reasonable

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DealerRater Apr 22, 2021

Buying my RAV4 was quick and easy. Plenty of financing options, upfront pricing, attentive sales staff. I got a new vehicle that is safe, comfortable, reliable, and affordable.

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DealerRater Apr 21, 2021

Great reliable and friendly service. I would highly recommend to others. And also consider the dealership for our next purchase next year. Thank you for the service.

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DealerRater Apr 21, 2021

I brought my car in for an oil change, tire rotation, fluid topoff. The waiting area was very pleasant, the employees were accommodating and the service was timely.

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DealerRater Apr 21, 2021

My experience was nothing less than amazing. Sam was so informative, kind, and knowledgeable about the vehicle that I was interested in. Although it was a busy Saturday in the showroom, Sam was readily available to assist me. I was test driving a car in no time. I called Sam later that day to let him know I would be returning on the following Monday to purchase. On Monday, Sam made purchasing the vehicle seemless and efficient! Loved his customer service! I would definitely recommend Metro Toyota for your next purchase and ask for Sam!! You won't be disappointed ...

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DealerRater Apr 20, 2021

I had a great experience with my new car purchase..I can say that I felt like a valued customer and am looking forward to many years working with Metro Toyota

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DealerRater Apr 20, 2021

Jenice made sure my appoint was set and I was comfortable. “Cap”found the car I was looking for quick and even stayed late for me. Bob also stayed late to make sure I had the proper financing. Thank you all for you help!!!!

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DealerRater Apr 20, 2021

Aaron was professional and has a kind warm demeanor. He also took the time to show me the functionality of the car and to help me set up the phone and radio.

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DealerRater Apr 20, 2021

I found this dealership online and thought it was going to be hard to get there. But was just down the street from the VA. Folks there were very helpful and polite. Got me a test drive in the car I was looking for. Financing was a breeze. I'm actually looking forward to the first service of new Toyota. Thank you Brandon for all you did for me and my family.

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DealerRater Apr 19, 2021

perfect customer service responds , they send me a reminder for my car maintenance . they are so flexible with the appts , and when i went their they took me write on time , the waiting time was perfect and the y have good coffee.

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DealerRater Apr 19, 2021

They were calm, welcoming and just very patient and helpful! They made this process as painless as possible ! 10/10 would definitely recommend! Thank you!

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DealerRater Apr 19, 2021

We bought our last two vehicles from "Cap" and couldn't be happier with his knowledge about what he is selling. He treated us like family and made sure we knew what we were buying. The dealership itself is very nice, clean, and welcoming and all the associates are friendly. I guess these are all reasons why we drove two hours to buy our second vehicle from them, and quite likely will do so again for more of them in the future. Thanks Cap!😄

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DealerRater Apr 18, 2021

Fast friendly service every time. Got my tires on for with a decent price. I had less than an hour wait and a free car wash. It’s like driving a new car again.

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DealerRater Apr 18, 2021

My mother had went in there and bought a car and had asked me to help her pick it up. 5)3 man was beyond nice to her and helped her so much and I decided to look into a car for myself and he even helped me get a car the same day as well. Everything went to smoothly and we both were happy about it! Thanks again!

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DealerRater Apr 18, 2021

Andrew was very friendly to work with. He never pressured me to buy the car. I would recommend Andrew to all my friends and family.

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DealerRater Apr 18, 2021

Thanks to SuperEdgar we yo ok home a Great Toyota Camry that i really wanted! Always friéndly and answers al the questions honestly. Awesome experience

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DealerRater Apr 18, 2021

Aquí venimos a Metro Toyota otra ves para agarrar nuestro otro Toyota Camry nightshade edition! Recomendado al que quiera carro BBB!.. siempre al 100% como siempre

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DealerRater Apr 18, 2021

My experience was great will recommend Mr. Ferret to friends and family members. Keep up the good work you made my day. Sincerely Happy buyer

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DealerRater Apr 17, 2021

The process was painless. Terry showed me just what I wanted to buy and what was available at the dealership. Dealership is large enough to always have a good selection for every taste and price range. Dealership was recommended by a friend when I bought my first Toyota and I am pleased again with their attention to a customer's wants and needs. Loved my first Toyota, which I just passed down the family tree, and am on to my next one. Thank you Metro Toyota.

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DealerRater Apr 17, 2021

These guys are the best. Strongly recommend for your car buying experience. Super friendly and patient. Didn’t try to oversell or overwhelm the process.

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DealerRater Apr 17, 2021

I had a great experience getting my new car! I walked out feeling confident that I got what I envisioned. Sam was transparent and quick to answer all my concerns and questions. I did not feel rushed, and there was clear communication throughout the whole time

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Google Apr 17, 2021

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DealerRater Apr 16, 2021

Very impressed that work was done quickly, but I did get a ride home so I could work on MY projects while the car was being repaired. Driver retrieved me, after first phoning me. Very polite and efficient. I feel so much better now, knowing safety has been restored to my car!

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DealerRater Apr 16, 2021

Nothing but positivity with my past and current experience with Metro. Just drove home in my latest Camry lease. My experience with my sales rep Robert Saparoni was exceptional. I knew what I wanted, no hard sales pitch, very personable and after 14 yrs with Metro, he knew exactly what he was doing. Good explanation of everything. The business manager, Ryan Schneider also was exceptional. Very personable, and explained completely all the paperwork that needed to be signed.

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DealerRater Apr 16, 2021

Aaron was very helpful an answered all of my questions. He was honest and made the experience seamless! I highly recommend seeing Aaron if you are interested in purchasing a vehicle! We are very satisfied with our decision to see Aaron!

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