Customer Testimonials
Buying the car went smoothly and quickly. I wish the 2023 Toyota Corolla would have been available
Ken is the reason I chose this dealership. Easy process, clear and honest. I'll come back.
Have done business with Toyota for many years and have always had a good experience. This time was no different. Anastasia was delightful and most knowledgeable. A joy to deal with.
Michael Ferret was informative, and worked quick and was very detail oriented. Entire team worked hard to complete my purchase
Friendly and willing to work with me. Very helpful. Felt very welcomed. Helped me find exactly what i was looking for.
Amazing experience. The entire staff was so professional and courteous. I would buy another vehicle from them in a heartbeat!!
We really like working with Anastasia. Ryan was very nice to work with. This is my fourth car I have purchased from Metro Toyota
Nice and courteous, very helpful and welcoming. I was very pleased with the purchase and the whole process
Have purchased many cars from Metro over 15yrs. Longest wait for this new car. Tutorial very long and confusing. Will need follow-up.
Outstanding service. Good people. They keep their word. Was a very good experience overall. Thanks
Excellent and honest people. They helped with the whole sale process and made it very seamless.
Tim was very helpful in purchasing a new car. He instructed me on the many features of the Toyota Corolla.
I went to Metro Toyota yesterday looking for a new car. I got into an accident the end of January and I’ve been without a car for a couple months! The customer service was outstanding Andy helped me find a new car and he was absolutely great he wasn’t pushing anything on me that he knew I could afford. I gave him my budget of what I can pay a month and him and Jon made it happen I am very happy with my choice!! Thank you so much will definitely be coming back! Oh my car I ...
Everyone that I dealt with at metro Toyota were nothing but helpful, respectful and thoughtful. I highly reccomend.
It was a pleasure doing business with Romona she was very professional and friendly, I love my highlander.
I have bought my third Toyota from Metro Toyota, Sam is great to work with, he is patient, took time to show me how to operate all the features, great person to work with. I recommend Metro Toyota , ask for Sam
Salesman was so easy to work with and extremely helpful. I would recommend Metro Toyota to anyone and I would tell them ask for salesman Brandon Sutton!!
The dealership was well represented by Ramona. She was very knowledgeable and congenial. We enjoyed working with her. The Finance person was quick and gave the impression that he was in a hurry. This was a deterrent to questions.
Metro had several Tacomas (in stock) at the price point we were interested in. Drove from Indiana on a Saturday arrived 90 minutes before closing time. Worked with sales consultant Tim Robertson, great guy easy going not high pressure. Sales manager got involved on trade allowance which was a positive. Tim and the finance manager stayed past closing to complete the transaction. Their detailer stayed to prep the truck for delivery also. No price gouging, no pressure to add on extras. I’ve been in the wholesale auto business for over 35 years this is my first new truck purchase. Metro Toyota ...
Brandon was fantastic. I’m really grateful to Toyota for selling me a great uses car at a great price! Thank you Brandon!
Everyone at the dealership was very welcoming and not pushy or over-bearing. Although there wasn’t as much wiggle room as I was looking for with the pricing, they were very professional and polite the entire time.
I am satisfied with the service. But this is my deceased husbands cell phone number that was only used to contact him when he took my car for service. I am the owner and so I can’t seem to get this phone number out of their system. 216.482.7161 is not the owners phone number and never was.
Fantastic service from start to finish. Ramona was welcoming and exciting. She learned all about the BZ4x before I arrived to ensure that she was knowledgeable on a rare vehicle and it’s features. Anastasia was willing to work to ensure the deal was completed in a timely manner. Dawn helped to ensure the deal was completed quickly and to send me on my way with a smile. My Metro Toyota experience was great! Thank you all!
Excellent service very clean environment always on time to when it your scheduled appointment. Employees are friendly and knowledgeable.
The fact that the Metro staff has years of experience is the way I judge the integrity of the business.
Purchasing a new vehicle through Metro Toyota was a seamless and fun experience. The staff are straight forward, help, and a pleasure to deal with. They are focus on customer service through the entire process. These days finding a dealership you can trust isn’t easy. Because of the integrity at Metro, I will continue being a customer.
Awesome. Trustful. Helpful super the service is perfect. Beautiful place and beautiful people wonderful cars
No pressure honest dealership. Everyone is friendly and knowledgeable. They even helped me with my two small kids while doing paperwork
A special group of people that made my purchase exciting. Love the new 2023 Sequoia Capstone!
Great team, I'm thankful with your services, Edgar super friendly and clearly speak.m
In a world where new cars are nearly impossible to find, Terry helped me get a new car within 3 hours. He helped to ensure that the car I was looking at met all of my needs. He worked quickly and was responsive to my needs. He also took time to answer all my questions and get everything set up in the car! I love my new car and I appreciate Terry helping me get what I wanted. I've now owned 3 cars purchased from Metro Toyota and I see many more in my future.
My overall experience at Metro Toyota was delightful. I walked in recovering from getting my vehicle stolen. Aaron A. was able to get me in the exact car I wanted. He was also very friendly and knowledgeable about the car. Answering any and all questions. Ryan in finance also was very helpful. Explaining every step thoroughly with extreme patience. They were also quite the duo adding some humor into the mix. Which was much needed given the current circumstances. It was an awesome experience. Thanks guys!!!
I previously avoided going to the dealership for routine maintenance because of prior experiences with other dealerships. Toyota Metro is so wonderfully different! Everyone is always helpful and super efficient! They do great work. I will keep going to them for vehicle care and look to them first when it’s time for a new car. They’re the only place I feel confident and comfortable about referring others in the market for a vehicle.
It could not be easier to schedule and obtain service. Always easy and a breeze
I've had a great experience when purchasing my new vehicle, had to have the front end aligned also bringing it back for its first oil change.
The folks at Metro have been wonderful, kind and very helpful. Ramona is a delight, and is helping me through all the techie stuff. We now own our 2nd Sienna, and I had a lovely Camry for years and and now my Rav-4. f I guess we are part of the Toyota family now. I like your waiting room area and so forth. Everything seems so top-notch. Thank you for my new RAV4.🙏💐
As always, Metro met my expectations. There were no high-pressure sales tactics and they had a car that met my needs. My old car was totaled in an accident. Metro worked quickly to get me into a new car.
Good service from sales to financial officer . Been to other toyota dealer metro is better in sales and competitive prices.
Very clean and professional. Quick service got me in and out and they even took me a few minutes late.
an all-round wonderful experience buying through metro toyota. Chris and Ryan were wonderful and able to answer all of my questions and really helped me throughout the entire buying process.
Ryan Schneider and Aaron Andrew are the BEST service & sale person iI ever deal with Most recommended . Thanks alot Guys
Metro was great. Aaron was the best to work with. Will recommend to friends & family
You guys take care of everyone with a smile. I truly appreciate that, thank you
Awesome never had a problem,we owned two vehicles and we are Ready for another.
Salesman Sam and business manager Ryan were top notch!!
Surprised that my oil wasn’t changed for my 10,000 mile service. Friendly greeting pulling into the setvice garage was much appreciated! Smiles mean alot!
All employees were very professional. I was in and out quickly. It was my first time there and it was a good experience.
Good experience. Transmission fluid exchange. My neighbor suggested using Metro for service. Been buying parts there for years. Recommend Metro Toyota for service.
Waiting room was nice, although the fish seemed hungry. I wish b you had a bigger sample of new cars to look at.
In this day and age, it is hard to find reputable service departments. I have been dealing with Metro for about seven years now starting when my old Tacoma was ten years old. Joe Rogers and the rest of the service writers have always dealt nothing but integrity in their dealings with me, even when it was time to let go of my 17 year old Tacoma due to rust through in the frame last year in July 2022. Sam Ibrahim is the best! He helped me find my new Tacoma in Army Green with the features and add-ons that I wanted, ...
Excellent service department. Joe Rogers was very helpful. I would definitely recommend this service department.
I have nothing but good things to say about Brandon and everyone at Metro Toyota!
They always do what they say they will do for you. Especially during these times when it’s so difficult to get vehicles
Paid cash it was fast and easy. Highly recommended. Didn’t push extended warrantees of every which way on me at all.
I'd like the location to service places is clean the people are real friendly the. Service is good Perfect. Keep doing a good work,
I've been dealing with them since two thousand and eight and can't say enough about them.
Technician is very nice and knowledgeable. He told me roughly how long it would take to fix the side door. Got it done before the time.
Extremely fair and well trained staff. They exceeded my expectations. I have yet to regret going to your shop.
Everyone has been extraordinarily helpful Re: car maintenance, repairs, used car purchase & new car sales. Much appreciated Kare Biel-Goebel
The first time there it was great. Moved up here from south Carolina a few months ago. I will definitely be back.
First time there it was great. We moved here from south Carolina. I will be back.
The service team made everything quick fast efficient and with great care and I love it!!
Always Professional, always very kind, always honest and always very thorough. I Recommend them always.
This dealership is one of those very honest and upfront dealerships out there that are hard to find. No markups or any deceptive tactics that other dealerships use. I like this place.
Metro Toyota was a true first class dealership from the beginning to the end, also had my certificate of title in less than a week. Aron and Ryan were fantastic to work with!
Service staff are nice. They always seem to go above and beyond. But it seems I had to wait a long time for simple tire rotation and oil change.
Great place and awesome people to buy your next Toyota. I purchased both of mine.
Amazingly friendly. Super clean inside and out. I had my 2 young kids with me and another employee was kind enough to keep an eye on them while I finished the paperwork. Mike Ferrett was AMAZINGLY Helpful. He wanted my wife to be confident in our purchase so he let me take the car home to show her. He even let me install the car seats to make sure everything fit properly! Not a single bad word can be said about Metro Toyota.
The service was good and timing was perfect for my schedule and they put everything in detail what I needed
Metro Toyota is a wonderful car dealership to work with. I would recommend anyone looking for a car. Ken and the entire staff were very pleasant to work with and very knowledgeable. The process of buying a car was easy from start to finish.
I bought a used truck from Ken at Metro Toyota and could not be happier. Ken was very kind and professional and really took the time to make sure my wife and I were happy. I would definitely recommend him and would buy from him again in the future.
I don't want to write 15 words thats stupid. They did a good job. Stupid
good people good service good attention to detail. quality dealership clean neat and comfortable surroundings
Good efficiency Pleasant people I was well informed. I love coming to Toyota to relax & know my car is being well taken care of
Very pleased with my experience buying a used Tundra at Metro Toyota. I would definitely recommend buying a vehicle from them.
Metro Toyota is the only service center that I will allow to touch my vehicle. I have total confidence in the team to be upfront and do the job right the first time.
Very clean very nice people pretty fast service rather just go here than any other car dealership or maintenance
The service was very timely and efficient, I was in and out of service within 20 minutes or so.
Metro is the best ! They got me and in and out very quickly on regular maintenance
Joe Rogers is the best service advisor in the greater Cleveland area, probably the best in Ohio.
Sam Ibrahim is a stellar salesperson. He kept me informed all the way through on my delivery date and was able to get me the beautiful Lunar Rock color on my new Rav4XLE. He was so patient getting all of my systems linked with my phone. I have used him in the past for a car purchase and will do so in the future. The finance person was great to work with. I really love Metro Toyota because of the total experience from sales to service and would highly recommend this dealership to anyone looking for a car.
Great communication, help me with everything that I needed, friendly, very professional and i would give a 5 stars
This dealership has a High quality of workmanship, is very reliable, good problem solvers; customer oriented and has a clean friendly environment.
I like Metro do good work. But I was disappointed after I had work done I got coupons in the mail for discount I couldn’t use it. Oh well. If coupons are available for customers it should have been apparent to service person. I even asked but he couldn’t find any
Easy,quick and informs all step of the way. Would use this fir my car again
Very reliable service. Easy to use. People are friendly and professional. Recognize customer and vehicle.
Thanks for helping me choose the best car that suits me at the price and according to my preferences.
Like the appointment system implemented by the dealership. Personnel very courteous and helpful. Great location.
Open early, prompt greeters, service writers at the desk at 7:30 am ready, coffee at the coffee bar, good wifi. By 7:45 I was on my VPN and working. Friendly people and prompt service. Another great visit to Metro Toyota service.
Probably the easiest car experience I’ve ever had at a dealership. No BS. Terry was very friendly and I would go back in the future if I needed another vehicle.
Brandon was so friendly and professional. I wasn’t pushed to buy or they didn’t give me questionable fees or anything. I had great experience coming here.
The staff is friendly, nice and helpful.They keep you informed on status of your vehicle. they have a nice waiting area.
They were accommodating to me adding on another service and also told me of an open recall and did the work needed. Did not try to upsale things I didn't need.I was grateful for that.Thank you Metro Toyota!!
Tony O and Ryan S were so personable and great help during this whole process
Professional service, excellent communication, polite and friendly staff, and work completed in a timely manner. Very satisfied.
I really enjoy bringing my car to get serviced at Metro Toyota. I do not have to wait long and they never come out telling me I needed something else done to my car.
It was a good experience. Don’t really enjoy buying a car and the people who helped were very nice.
Fantastic service! Great employees! I will not take my vehicles to any other service facilities!
I had a very positive experience. Ramona was very helpful and informative. Explained all aspects of the car in detail. I know that if I have any questions about my new car, I can call her and she will help.