Meet the Staff

Sales

Edgar Arevalo

Edgar Arevalo

New Car Sales Product Specialist

Certified
525 Reviews
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Gary

Gary "CAP" Capper

Used Car Sales

Certified
520 Reviews
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Ken Konopka

Ken Konopka

New Car Sales Product Specialist

Certified
489 Reviews
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Sam Ibrahim

Sam Ibrahim

New Car Sales Product Specialist

Certified
381 Reviews
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Robert Saponari

Robert Saponari

New Car Sales

Certified
323 Reviews
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Ramona Plumlee

Ramona Plumlee

New Car Sales Product Specialist

Certified
320 Reviews
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Chris Ollar

Chris Ollar

New Car Sales,Product Specialist

Certified
268 Reviews
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Anastasia Kaluszyk

Anastasia Kaluszyk

New Car Sales Product Specialist

Certified
260 Reviews
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Terry Jelleson

Terry Jelleson

Sales Associate

Certified
221 Reviews
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Tony Overman

Tony Overman

New Car Product Specialist
184 Reviews
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Jim Greenfield

Jim Greenfield

New Car Sales Product Specialist
175 Reviews
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Aaron Andrews

Aaron Andrews

Used Car Sales
156 Reviews
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Mike Ferrett

Mike Ferrett

Used Car Sales

Certified
155 Reviews
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Brandon Sutton

Brandon Sutton

Sales Associate

Certified
111 Reviews
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Justin Schneider

Justin Schneider

New Car Sales

Certified
35 Reviews
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Jay Sisk

Jay Sisk

BDC Agent
3 Reviews
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Management

Chad Higgins

Chad Higgins

New Car Sales Manager

Certified
447 Reviews
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Jeremy McClish

Jeremy McClish

Business Manager

Certified
376 Reviews
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Barry Greenfield

Barry Greenfield

New Car Sales Manager

Certified
354 Reviews
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Christopher Lombardo

Christopher Lombardo

New Car Sales Manager

Certified
343 Reviews
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Dan Schneider

Dan Schneider

Used Car Director/Owner
89 Reviews
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Ken Schneider

Ken Schneider

Owner
44 Reviews
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Jim Daley

Jim Daley

Wholesale Manager
24 Reviews
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Hiba Rosace

Hiba Rosace

Director of Sales & Marketing
1 Review
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Service

Scott Barrier

Scott Barrier

Assistant Service Manager
390 Reviews
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Joe Rogers

Joe Rogers

Assistant Service Manager
281 Reviews
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Maggie Colan

Maggie Colan

Assistant Service Manager
273 Reviews
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Mike Hana

Mike Hana

Assistant Service Manager
246 Reviews
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Dominic Theodore

Dominic Theodore

Assistant Service Manager
210 Reviews
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Sarah Byrne

Sarah Byrne

Express Service Writer
186 Reviews
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Finance

Craig Budziak

Craig Budziak

Business Manager

Certified
390 Reviews
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Bob Albright

Bob Albright

Business Manager

Certified
366 Reviews
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Ryan Schneider

Ryan Schneider

Business Manager

Certified
339 Reviews
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Internet

Suzi Loree

Suzi Loree

Sales BDC Coordinator
71 Reviews
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Jackie Nunez-Rodriguez

Jackie Nunez-Rodriguez

Spanish Speaking Customer Care Specialist
15 Reviews
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Parts

Yacek Nazarczuk

Yacek Nazarczuk

New Car Sales Product Specialist
54 Reviews
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Edgar Arevalo

Edgar Arevalo

New Car Sales Product Specialist

525 Reviews
Certified
Contact Me
Dealership Experience 6 years 3 months
Industry Experience 6 years 5 months
My name is Edgar, but i'm mainly known as #SuperEdgar10 "DancingSalesman". You might be asking why, well Super because like superman, i like to help people. Edgar is my name of course and the #10 is not only because it's my favorite number but because in soccer that's mainly the best player in the team :) i do not smoke nor drink, all i do is play sports and dance. I have a goffin cockatoo as a pet & she loves to be petted. I am always smiling and with a positive mindset.
Recent Reviews

May 26, 2022

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Excellent Service, Buen lugar, buen servicio, nice cars

Excellent Service, Buen lugar, buen servicio, nice cars 100% recomendado al que necesite carro en Cleveland

May 26, 2022

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The best place to buy a car,Friendly stuff, and good

The best place to buy a car,Friendly stuff, and good deals,and very supportive people

May 25, 2022

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escuche de edgar por facebook.

escuche de edgar por facebook. el trato fue exelente, recomendado para las personas que busquen carr

May 21, 2022

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Metro Toyota has always been a great dealership.

Metro Toyota has always been a great dealership. They are polite and helpful. I can always count on them when I need to update my car. Sam is great! Always willing to get us in the car we wish as we please!

May 20, 2022

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Super Edgar helped us in everything without his help I

Super Edgar helped us in everything without his help I could not see it achieved

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Gary

Gary "CAP" Capper

Used Car Sales

520 Reviews
Certified
Contact Me
Dealership Experience 15 years 3 months
Industry Experience 40 years 4 months
...began my career with Toyota in 1982 so now taking care of 3rd generation customers as well as helping the 1st time buyer...live in Hinckley with my lovely bride and a couple of hairy dogs...kids are off to college and life is good!
Recent Reviews

May 25, 2022

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I purchased a Certified used car and was treated very

I purchased a Certified used car and was treated very well and fairly, Cap was very helpful with the process.

May 24, 2022

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Cap knows his stuff and explains it well!

Cap knows his stuff and explains it well! Ryan & Cap were kind and very patient with me.

May 24, 2022

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Really great and fast service needed a car saw one test

Really great and fast service needed a car saw one test drove it and paper work I was off the lot with a nice car super fast

May 19, 2022

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The Salesman that I dealt with was awesome!

The Salesman that I dealt with was awesome!! Very knowledgeable and very helpful, I would definitely recommend this Salesman.

May 11, 2022

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Si buenas atenciones me gusto como me trataron todo bn me

Si buenas atenciones me gusto como me trataron todo bn me gusto mucho la guagua

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Ken Konopka

Ken Konopka

New Car Sales Product Specialist

489 Reviews
Certified
Contact Me
Dealership Experience 4 years 9 months
Industry Experience 5 years 11 months
Recent Reviews

May 26, 2022

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Ken made our new car buying experience simple, fast and

Ken made our new car buying experience simple, fast and stress-free. Excellent customer service!

May 26, 2022

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Ken and Metro Toyota were superb in every step of the car

Ken and Metro Toyota were superb in every step of the car buying experience. Ken kept me well informed of the status of our new vehicle delivery and quickly answered any questions I had. Ken is very knowledgeable and personable and made everything stress-free. When we picked up the new Highlander, Ken walked us through everything and provided all the necessary tips. Metro Toyota did not pressure us, they didn't add mark-up to the MSRP, and everything was first-class! In addition, our trade-in was valued right at our expectations! Thanks so much, Ken!

May 22, 2022

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I contacted many dealerships before purchasing my new

I contacted many dealerships before purchasing my new Toyota. Many played games, added extra charges, etc. I found the staff at Metro Toyota to be very honest, accommodating, and easy to work with. I would definitely buy a car with them again and recommend them to others.

May 19, 2022

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The employees are friendly and helpful!

The employees are friendly and helpful! We never been disappointed at this dealership. We have very special respect for Ken Konopka! He was always answering our questions and our concern.

May 13, 2022

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Everyone seems so nice and helpful I walk with the cane

Everyone seems so nice and helpful I walk with the cane they offered me a chair everyone being so kind to me in they even brought up the car closer so I didn't have to walk as far. And this dealership is so clean

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Chad Higgins

Chad Higgins

New Car Sales Manager

447 Reviews
Certified
Dealership Experience 22 years 10 months
Industry Experience 22 years 10 months
I'm the proud father of 2 wonderful girls. Happily married for 15 years. I've been part of the Metro Toyota family for 22 years.
Recent Reviews

May 23, 2022

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We had excellent communication with our team at Metro!

We had excellent communication with our team at Metro! They made the process of getting out new car very easy.

May 22, 2022

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I contacted many dealerships before purchasing my new

I contacted many dealerships before purchasing my new Toyota. Many played games, added extra charges, etc. I found the staff at Metro Toyota to be very honest, accommodating, and easy to work with. I would definitely buy a car with them again and recommend them to others.

May 10, 2022

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This is the fifth car we have purchased from Metro

This is the fifth car we have purchased from Metro Toyota, so that says it all. Great dealership with great staff.

May 02, 2022

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I’ve been a customer of Metro Toyota for about 5 years,

I’ve been a customer of Metro Toyota for about 5 years, and everyone I’ve interacted with has been friendly, knowledgeable, and professional. Their service department has been on time and hassle-free. We recently bought a new car from Metro, and overall are very happy with the outcome!

Apr 20, 2022

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Honestly fast polite and very professional at how they

Honestly fast polite and very professional at how they treated you when you call. My salesman is excellent

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Scott Barrier

Scott Barrier

Assistant Service Manager
Dealership Experience 31 years 6 months
Industry Experience 38 years 5 months
Recent Reviews

Apr 23, 2022

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Great help from "Cap " finding beautiful Highlander in

Great help from "Cap " finding beautiful Highlander in my price range. Excellent customer service and follow up. I will never go anywhere else.

Mar 05, 2022

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I started buying Toyotas in 1985 at Metro Toyota there is

I started buying Toyotas in 1985 at Metro Toyota there is no substitute! My three children also bought cars here.

Feb 25, 2022

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Have been coming to Metro Toyota for 20+ Years.

Have been coming to Metro Toyota for 20+ Years. Most recently to pick up a new Highlander. The team at Metro Toyota treat you like family. From responding to text messages while on the golf course, answering phone calls on days off, and never sounding like I am bothering any of them. From Management, Sales, Finance, Service, Parts, and the people behind the scenes (I see you!), thank you for making buying, servicing, and customer service your top customer priority. Its what keeps my family coming back! Special thanks to Barry, Gary, Craig, and Scott for the great service!

Jan 19, 2022

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Metro Toyota has provided excellent service to me for...

Metro Toyota has provided excellent service to me for over 25 years now. I've bought 7 vars over this time. Tony did a great job ordering the vehicle I wanted this time - when cars are so hard to find. Service at Metro has also been A+ as well.

Oct 25, 2021

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I have delt with Mr. Gary Capper since 2012 he has made...

I have delt with Mr. Gary Capper since 2012 he has made what I was afraid of ( salesmen) the easiest for me.. "Cap" alwsys takes his time to answer every question ( and i had many) and help understand how use the features in every vehicle I have leased 3! And now have finally purchased the 4th the dealership family is not pushy they welcome you and it feels like you are family..

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Craig Budziak

Craig Budziak

Business Manager

390 Reviews
Certified
Dealership Experience 2 years 11 months
Industry Experience 13 years 9 months
Recent Reviews

May 25, 2022

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I purchased a Certified used car and was treated very

I purchased a Certified used car and was treated very well and fairly, Cap was very helpful with the process.

May 24, 2022

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Amazing experience.

Amazing experience. Mike was awesome to work with and everything went smoothly. Would recommend buying from here.

May 23, 2022

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Mike was absolutely fantastic!

Mike was absolutely fantastic! He was able to get me approved from at least two creditors and he got my payment lower to what I originally thought! I had to find a car quickly and he put me at ease and got me approved in no time!

May 21, 2022

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I purchased a vehicle from this car dealership and my

I purchased a vehicle from this car dealership and my experience was what customer service should be at all car lots, professional, courteous, polite. I highly recommend this place of business!

May 21, 2022

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extremely quick & thorough service!

extremely quick & thorough service!! highly recommend buying a car from this dealership. very helpful staff

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Sam Ibrahim

Sam Ibrahim

New Car Sales Product Specialist

381 Reviews
Certified
Contact Me
Dealership Experience 4 years 8 months
Recent Reviews

May 26, 2022

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Everyone was great.

Everyone was great. Nice experience! The car was everything we hoped for and Sam spen a lot of time showing the features and how to use everything.

May 24, 2022

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Sam was kind and patient and always willing to answer any

Sam was kind and patient and always willing to answer any questions or concerns we had.

May 21, 2022

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Metro Toyota has always been a great dealership.

Metro Toyota has always been a great dealership. They are polite and helpful. I can always count on them when I need to update my car. Sam is great! Always willing to get us in the car we wish as we please!

May 20, 2022

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Excellent customer service, friendly and everyone had a

Excellent customer service, friendly and everyone had a smile . I appreciate that they took time to explain features of car and financial understanding. Will buy another car and will recommend to friends and family

May 18, 2022

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They gave me a good price on my new car and a fair trade

They gave me a good price on my new car and a fair trade in value on my older one.

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Jeremy McClish

Jeremy McClish

Business Manager

376 Reviews
Certified
Dealership Experience 8 years 3 months
Industry Experience 8 years 3 months
Recent Reviews

May 13, 2022

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Very pleased with my new 2022 RAV4.

Very pleased with my new 2022 RAV4. It came in much quicker than I expected. Terry Jelleson was wonder to work with.

May 05, 2022

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The level of professionalism at Metro is exceptional!

The level of professionalism at Metro is exceptional! I get great service, great advice, and zero pressure. I could not be happier that I made the switch to Metro from my previous dealer. I have had three great years with Metro and look forward to many more.

Apr 26, 2022

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Awesome experience!

Awesome experience!!!!!Ken did a fantastic job showed me all the details of my new truck Barry and Jeremy went way out of their way to take care me!!!! I would recommend anybody looking for a new or used vehicle to go to Metro Toyota the staff there is amazing.

Apr 25, 2022

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The whole lease process was more complicated then I had

The whole lease process was more complicated then I had experienced before, but we eventually got through it successfully.

Apr 23, 2022

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The whole process of turning in my existing 2019 Toyota

The whole process of turning in my existing 2019 Toyota Siena lease and then initiating a new lease seemed to be much more complicated this time.

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Bob Albright

Bob Albright

Business Manager

366 Reviews
Certified
Dealership Experience 8 years 8 months
Industry Experience 27 years 11 months
Recent Reviews

May 24, 2022

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Really great and fast service needed a car saw one test

Really great and fast service needed a car saw one test drove it and paper work I was off the lot with a nice car super fast

May 23, 2022

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Mike was very helpful and a pleasure to deal with.

Mike was very helpful and a pleasure to deal with. I would strongly recommend him to my friends and family.

May 20, 2022

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Excellent customer service, friendly and everyone had a

Excellent customer service, friendly and everyone had a smile . I appreciate that they took time to explain features of car and financial understanding. Will buy another car and will recommend to friends and family

May 18, 2022

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They gave me a good price on my new car and a fair trade

They gave me a good price on my new car and a fair trade in value on my older one.

May 13, 2022

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Quite an experience,those that shared their service made

Quite an experience,those that shared their service made me feel comfortable on buying MY Hyghlander. Mike and Bob are a team like few.

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Barry Greenfield

Barry Greenfield

New Car Sales Manager

354 Reviews
Certified
Dealership Experience 32 years 2 months
Industry Experience 33 years 2 months
Recent Reviews

May 23, 2022

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Professional, efficient, knowledgable on all vehicles,

Professional, efficient, knowledgable on all vehicles, customer service was their first priority. I only shop metro toyota

May 21, 2022

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Awesome, wonderful, Fabulous would recommend family,

Awesome, wonderful, Fabulous would recommend family, friends, etc Would not go anywhere else. The last car I bought there was in 1999 and they treated me like I bought a vehicle every 4 years. Thank you I greatly appreciate it. Love my new Rav4.

May 21, 2022

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extremely quick & thorough service!

extremely quick & thorough service!! highly recommend buying a car from this dealership. very helpful staff

May 10, 2022

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This is the fifth car we have purchased from Metro

This is the fifth car we have purchased from Metro Toyota, so that says it all. Great dealership with great staff.

May 04, 2022

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Tony and Barry worked really hard to get me the truck I

Tony and Barry worked really hard to get me the truck I wanted. As difficult as it is these days to get a vehicle among other items in life that we all enjoy or need/want, he never gave up. He kept me updated on the progress and always took my calls and had time when I called. Thank you !

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Christopher Lombardo

Christopher Lombardo

New Car Sales Manager

343 Reviews
Certified
Dealership Experience 3 years
Recent Reviews

May 26, 2022

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This was my first time buying a car and the staff were

This was my first time buying a car and the staff were very helpful. I felt comfortable and taken care of!

May 26, 2022

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I have been dealing with Metro Toyota for over 15 years

I have been dealing with Metro Toyota for over 15 years and they are the BEST!!!!!

May 21, 2022

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Metro Toyota is a class act all the way around!

Metro Toyota is a class act all the way around! I've been leasing and buying my cars from them for a very long time and I won't go ANYWHERE else!

May 20, 2022

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Ramona was great to work with and made purchasing my

Ramona was great to work with and made purchasing my vehicle a breeze. She is a kind, caring individual that truly puts your best interest first.

May 19, 2022

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Service was quick and professional.

Service was quick and professional. Ramona was friendly and informative. I enjoyed my time at Metro Toyota. I look forward to years of favorable service.

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Ryan Schneider

Ryan Schneider

Business Manager

339 Reviews
Certified
Dealership Experience 11 years
Industry Experience 11 years
Conan the car man! Family-owned since 1969! Grandpa Jerry Schneider was an original owner, now we have my Dad Ken Schneider and my Uncle Danny Schneider co-owning the dealership. I’ve been around Toyota’s my whole life and drive a 4Runner myself. Married since June of 2020 and loving every minute of it! Huge Cleveland sports fan as well as Ohio State and my alma mater Miami (OH). People also say I look like Conan O’Brien, if you didn't already see it in the picture! Swing by and I’ll give you an autograph.
Recent Reviews

May 27, 2022

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Robert and Ryan were both extremely helpful and made the

Robert and Ryan were both extremely helpful and made the experience of buying a car more simple and enjoyable.

May 26, 2022

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This was my first time buying a car and the staff were

This was my first time buying a car and the staff were very helpful. I felt comfortable and taken care of!

May 24, 2022

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Cap knows his stuff and explains it well!

Cap knows his stuff and explains it well! Ryan & Cap were kind and very patient with me.

May 23, 2022

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Very professional and helpful people there.

Very professional and helpful people there. Working for you not against you!!! Wonderful and perfect.

May 23, 2022

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Mike made the whole experience smooth and efficient.

Mike made the whole experience smooth and efficient. He listened well to what I was looking for and showed me several choice. Mike anticpated well my questions and made the buying process pleasant. Thank you to Ryan Schneider who make the finance process professional and efficient. Ryan knows the process and closing documentation process very well.

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Robert Saponari

Robert Saponari

New Car Sales

323 Reviews
Certified
Contact Me
Dealership Experience 15 years 4 months
Industry Experience 24 years 5 months
I came to Metro Toyota in 2007. This is one of the most pleasant, enjoyable and professional jobs I've ever had. I love people, I love selling and I love helping those who need my help.
Recent Reviews

May 27, 2022

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Robert and Ryan were both extremely helpful and made the

Robert and Ryan were both extremely helpful and made the experience of buying a car more simple and enjoyable.

May 21, 2022

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Our family has leased/purchased several vehicles from

Our family has leased/purchased several vehicles from Metro Toyota/Lexus dealerships for over 30 years. Customer service has always been at the forefront at Metro. Due to current global conditions pre-ordering our car was easy, after Robert answered all my questions and made sure that my end choice of vehicle was what I wanted. Would recommend you visit and shop at Metro Toyota!

May 20, 2022

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Robert was funny, and very personable.

Robert was funny, and very personable. He was very knowledgeable and made our car buying experience enjoyable.

May 06, 2022

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Robert Saponari made my entire leasing experience quick

Robert Saponari made my entire leasing experience quick and easy. I sure am glad I shopped at Metro Toyota!

May 04, 2022

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The best dealership I have ever dealt with very

The best dealership I have ever dealt with very knowledgeable about the cars and take time to answer any and all questions

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Ramona Plumlee

Ramona Plumlee

New Car Sales Product Specialist

320 Reviews
Certified
Contact Me
Dealership Experience 5 years 4 months
Recent Reviews

May 26, 2022

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I have been dealing with Metro Toyota for over 15 years

I have been dealing with Metro Toyota for over 15 years and they are the BEST!!!!!

May 23, 2022

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Everyone that I encountered was very nice and helpful.

Everyone that I encountered was very nice and helpful. I would recommend them for your next car experience.

May 21, 2022

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Ramona explained all the features and functions of the

Ramona explained all the features and functions of the vehicle and took the time with me and thanked me for my purchase. Everyone I interacted with was warm and friendly and the dealership was very clean. Would have been nice if the General Manager/Sales Manager came over during this process.

May 20, 2022

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Ramona was great to work with and made purchasing my

Ramona was great to work with and made purchasing my vehicle a breeze. She is a kind, caring individual that truly puts your best interest first.

May 19, 2022

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Service was quick and professional.

Service was quick and professional. Ramona was friendly and informative. I enjoyed my time at Metro Toyota. I look forward to years of favorable service.

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Joe Rogers

Joe Rogers

Assistant Service Manager
Dealership Experience 20 years
Industry Experience 20 years
Recent Reviews

Jan 19, 2022

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Metro Toyota has provided excellent service to me for...

Metro Toyota has provided excellent service to me for over 25 years now. I've bought 7 vars over this time. Tony did a great job ordering the vehicle I wanted this time - when cars are so hard to find. Service at Metro has also been A+ as well.

Sep 25, 2021

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I have been with them for many yearsThey are always...

I have been with them for many years They are always friendly and courteous. No problem getting an appt. Good service to my car.

Sep 23, 2021

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I just bought a Toyota Highlander. The vehicle is amazing...

I just bought a Toyota Highlander. The vehicle is amazing but just as important, the service is exceptional. My sales representative Chris Ollar was very helpful, knowledgeable, honest, and friendly. He made the process very comfortable. I will recommend him to anybody and will be back again when I am in the market

Sep 21, 2021

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Very convenient location and hours for service,...

Very convenient location and hours for service, television,coffee and a snack. The service writer's makes a big difference on how they explained and keep you updated on your vehicle.

Sep 17, 2021

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Joe Rogers has been my service specialist for 15+ years...

Joe Rogers has been my service specialist for 15+ years and has done an excellent job taking care of my vehicles

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Maggie Colan

Maggie Colan

Assistant Service Manager
Dealership Experience 14 years 4 months
Industry Experience 23 years 10 months
Recent Reviews

Jan 23, 2022

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I had a good experience everyone was nice and helpful...

I had a good experience everyone was nice and helpful Everything for me was done very professionally

Jan 19, 2022

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Metro Toyota has provided excellent service to me for...

Metro Toyota has provided excellent service to me for over 25 years now. I've bought 7 vars over this time. Tony did a great job ordering the vehicle I wanted this time - when cars are so hard to find. Service at Metro has also been A+ as well.

Sep 25, 2021

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I have been with them for many yearsThey are always...

I have been with them for many years They are always friendly and courteous. No problem getting an appt. Good service to my car.

Sep 24, 2021

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Greatest toyota Dealership in the Nation,Friendly &...

Greatest toyota Dealership in the Nation,Friendly & Knowledgeable Service personnel,Nice and Cozy waiting area and plenty of snacks to keep you happy till your vehicle is taken care of and returned washed and ready for your pleasure,Go Metro!!!!

Sep 24, 2021

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Personal was very unfamiliar with product when I came in...

Personal was very unfamiliar with product when I came in to have my window camera calibration reset I was told that your service men make a hundred and some dollars per hour if I want to pay for that then they could get started taking it apart and start from scratch and find the problem because there is no such problem as a camera calibration and in return I had to go to premier Toyota in Amherst to have the work done and I was referred to you from axel rod collision thank you for the service on my car

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Chris Ollar

Chris Ollar

New Car Sales,Product Specialist

268 Reviews
Certified
Contact Me
Dealership Experience 15 years 4 months
Industry Experience 35 years 10 months
I have been in the auto industry for 30 + years. I have 2 children and 2 grandchildren. My hobbies are golf and fantasy sports. I have been called the Car advisor. I am patient , informative and knowledgeable. I am here to help not to push. I make th car buying experience fun.
Recent Reviews

May 10, 2022

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Very easy to work with.

Very easy to work with. Tony was great! Car came in quicker than expected. Would buy from here again

Apr 12, 2022

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Anastasia couldn’t be more helpful.

Anastasia couldn’t be more helpful. Explained the inside of the car so I could understand.

Mar 26, 2022

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Anastasia was wonderful to work with!

Anastasia was wonderful to work with! So sweet and thorough. We've loved working with Metro Toyota everyone we have spoken to has been absolutely wonderful!

Feb 21, 2022

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The sales experience at Metro Toyota is Top Notch!

The sales experience at Metro Toyota is Top Notch! Ken was very knowledgeable and well versed in the features and benefits of the Avalon! I’ll definitely recommend Ken and Metro Toyota to all my family and friends! Keep up the Great work!🥂

Jan 31, 2022

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Metro Toyota charged me $2,000 over the MSRP, that was...

Metro Toyota charged me $2,000 over the MSRP, that was the bad part, not the fault of the salesman Chris.

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Anastasia Kaluszyk

Anastasia Kaluszyk

New Car Sales Product Specialist

260 Reviews
Certified
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Dealership Experience 25 years 4 months
Industry Experience 25 years 4 months
I have returned to Metro Toyota, full time, after taking off several years as a stay at home mom. I have been a Toyota, certified, sales woman for many years.
Recent Reviews

May 25, 2022

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We had the pleasure to work with Anastasia and are very

We had the pleasure to work with Anastasia and are very thankful for her help and guidance as we made a big investment. The entire staff made us feel welcomed and they made sure that our 2 young children were smiling during our time at the dealership. We highly recommend Metro Toyota!

May 23, 2022

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We had excellent communication with our team at Metro!

We had excellent communication with our team at Metro! They made the process of getting out new car very easy.

May 21, 2022

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Metro Toyota is a class act all the way around!

Metro Toyota is a class act all the way around! I've been leasing and buying my cars from them for a very long time and I won't go ANYWHERE else!

May 14, 2022

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My Rav4 was totalled in an accident.

My Rav4 was totalled in an accident. Anastasia jumped into action and found me a car in a day. I've been coming to Metro Toyota for a very long, long time and I will not go ANYWHERE else!! Top notch staff all the way around!!

May 13, 2022

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Quite an experience,those that shared their service made

Quite an experience,those that shared their service made me feel comfortable on buying MY Hyghlander. Mike and Bob are a team like few.

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Mike Hana

Mike Hana

Assistant Service Manager
Recent Reviews

Jan 19, 2022

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Metro Toyota has provided excellent service to me for...

Metro Toyota has provided excellent service to me for over 25 years now. I've bought 7 vars over this time. Tony did a great job ordering the vehicle I wanted this time - when cars are so hard to find. Service at Metro has also been A+ as well.

Dec 09, 2021

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Always very helpful and courteous. I wish I had known...

Always very helpful and courteous. I wish I had known about this place sooner. Service is fast and well done and explained. I was given a loaner car and discovered that rental rates are much better than from rental companies

Sep 25, 2021

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I have been with them for many yearsThey are always...

I have been with them for many years They are always friendly and courteous. No problem getting an appt. Good service to my car.

Sep 23, 2021

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I just bought a Toyota Highlander. The vehicle is amazing...

I just bought a Toyota Highlander. The vehicle is amazing but just as important, the service is exceptional. My sales representative Chris Ollar was very helpful, knowledgeable, honest, and friendly. He made the process very comfortable. I will recommend him to anybody and will be back again when I am in the market

Sep 22, 2021

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I have purchased 3 cars from this dealership and from...

I have purchased 3 cars from this dealership and from sales to service always had a great experience.

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Terry Jelleson

Terry Jelleson

Sales Associate

221 Reviews
Certified
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Dealership Experience 2 years 5 months
Industry Experience 34 years 5 months
Live in Medina Oh. 3 children, 6 grand children. Love to golf and watch sports.
Recent Reviews

May 27, 2022

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Friendly, knowledgeable, concise, trust-worthy,

Friendly, knowledgeable, concise, trust-worthy, conscientious, painstaking, reliable, honest, fair, concerned, helpful, upbeat, caring, supportive

May 13, 2022

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Very pleased with my new 2022 RAV4.

Very pleased with my new 2022 RAV4. It came in much quicker than I expected. Terry Jelleson was wonder to work with.

May 08, 2022

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TERRY HAS MADE A GREAT DEALERSHIP INTO THE PERFECT

TERRY HAS MADE A GREAT DEALERSHIP INTO THE PERFECT DEALERSHIP. TERRY IS ONE OF A KIND, WHEN YOU GOOGLE THE ULTIMATE IN CUSTOMER SERVICE IT COMES BACK WITH METRO TOYOTAS' TERRY JELLESON!!!!!!!!!!!!!!!

May 06, 2022

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Terry made finding the perfect car for me a joy.

Terry made finding the perfect car for me a joy. All the employees were a pleasure to deal with.

May 06, 2022

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I had a good experience buying my Infinity QX50 from

I had a good experience buying my Infinity QX50 from them. Terry is a great Sale man, he is experienced and will go out of his way to make things right. I will recommend them and ask for Terry whenever you are there.

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Dominic Theodore

Dominic Theodore

Assistant Service Manager
Dealership Experience 12 years
Recent Reviews

Jan 19, 2022

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Metro Toyota has provided excellent service to me for...

Metro Toyota has provided excellent service to me for over 25 years now. I've bought 7 vars over this time. Tony did a great job ordering the vehicle I wanted this time - when cars are so hard to find. Service at Metro has also been A+ as well.

Sep 25, 2021

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I have been with them for many yearsThey are always...

I have been with them for many years They are always friendly and courteous. No problem getting an appt. Good service to my car.

Sep 16, 2021

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Top notch service provided by staff. Dominic or Mike are...

Top notch service provided by staff. Dominic or Mike are on top of their game

Sep 16, 2021

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Appreciated supportlead explaining that my car did not...

Appreciated supportlead explaining that my car did not need oil changed yet as it only needs to be changed every 1oooo miles or 12 months. Glad they had a nice outside space forme to wait for service. Thank you?

Sep 15, 2021

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Fifteen words will not be enough. Metro Toyota has been...

Fifteen words will not be enough. Metro Toyota has been a rock for me since I first leased my car. They have helped me take good care of my Camry through the suggestions for repairs or replacements that they have recommended. I have not felt “pressured” to have unnecessary work done on my care. Everything that has been recommended was carefully explained to me by the service department representatives. I have developed relationships with the staff. They take my concerns seriously and ease my mind when necessary. I do not know whether or not my friends have purchased from Metro, but I send all of my friends and family members looking for a vehicle to 13375 Brookpark Rd.

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Sarah Byrne

Sarah Byrne

Express Service Writer
Dealership Experience 6 years 9 months
Industry Experience 6 years 9 months
Recent Reviews

Sep 25, 2021

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I have been with them for many yearsThey are always...

I have been with them for many years They are always friendly and courteous. No problem getting an appt. Good service to my car.

Sep 24, 2021

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Personal was very unfamiliar with product when I came in...

Personal was very unfamiliar with product when I came in to have my window camera calibration reset I was told that your service men make a hundred and some dollars per hour if I want to pay for that then they could get started taking it apart and start from scratch and find the problem because there is no such problem as a camera calibration and in return I had to go to premier Toyota in Amherst to have the work done and I was referred to you from axel rod collision thank you for the service on my car

Sep 24, 2021

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Greatest toyota Dealership in the Nation,Friendly &...

Greatest toyota Dealership in the Nation,Friendly & Knowledgeable Service personnel,Nice and Cozy waiting area and plenty of snacks to keep you happy till your vehicle is taken care of and returned washed and ready for your pleasure,Go Metro!!!!

Sep 16, 2021

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Appreciated supportlead explaining that my car did not...

Appreciated supportlead explaining that my car did not need oil changed yet as it only needs to be changed every 1oooo miles or 12 months. Glad they had a nice outside space forme to wait for service. Thank you?

Sep 07, 2021

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We have purchased a few cars from Metro Toyota and never...

We have purchased a few cars from Metro Toyota and never had a problem. Their Service Department is also very cordial and good. (Not that Toyotas need a lot of work.)

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Tony Overman

Tony Overman

New Car Product Specialist
Contact Me
Dealership Experience 7 years 9 months
Industry Experience 10 years
I've been in the Industry since 2012. When I'm not at work I enjoy playing with my German Shepard Kody, singing karaoke and travelling.
Recent Reviews

May 26, 2022

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This was my first time buying a car and the staff were

This was my first time buying a car and the staff were very helpful. I felt comfortable and taken care of!

May 21, 2022

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extremely quick & thorough service!

extremely quick & thorough service!! highly recommend buying a car from this dealership. very helpful staff

May 21, 2022

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Awesome, wonderful, Fabulous would recommend family,

Awesome, wonderful, Fabulous would recommend family, friends, etc Would not go anywhere else. The last car I bought there was in 1999 and they treated me like I bought a vehicle every 4 years. Thank you I greatly appreciate it. Love my new Rav4.

May 13, 2022

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Nice dealership, but limited or no inventory due to covid

Nice dealership, but limited or no inventory due to covid or limited staff. Long wait for vehicle order.

May 10, 2022

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This is the fifth car we have purchased from Metro

This is the fifth car we have purchased from Metro Toyota, so that says it all. Great dealership with great staff.

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Jim Greenfield

Jim Greenfield

New Car Sales Product Specialist
Contact Me
Dealership Experience 35 years 2 months
Industry Experience 59 years
I was six years old when my father and his partner Jerry opened Metro Toyota. I've been around the product most of my life. I'm not a salesman by nature but I believe in the product and would recommend Toyota to all my friends and family. Sincerity and low pressure are the key to my success. Photography is a passion of mine and I collect vintage automobilia.
Recent Reviews

May 04, 2022

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Jim and the entire metro Toyota family were excellent

Jim and the entire metro Toyota family were excellent during the entire car buying process!

Apr 19, 2022

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Jim was extremely helpful, responsive, and knowledgeable

Jim was extremely helpful, responsive, and knowledgeable throughout the entire process with getting me my new car. Overall Jim took excellent care of me and was very patient with me. Thank you so much to Jim and everyone at Metro for an amazing experience!

Apr 14, 2022

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It's always a great and easy car buying process at Metro

It's always a great and easy car buying process at Metro Toyota. We have sent family and friends there to buy, and get good feedback from them as well.

Apr 01, 2022

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The last time I worked with Jim was about 18 years ago on

The last time I worked with Jim was about 18 years ago on the purchase of a new Camry which was the last Toyota I owned. Now I have come back to Toyota and was glad to be reacquainted with Jim. He is professional, personable, honest and fair not to mention how knowledgeable he is of Toyota automobiles. I am now a proud owner of a 2022 Highlander XLE and it is a great car!

Mar 23, 2022

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Jim Greenfield is an excellent salesman.

Jim Greenfield is an excellent salesman. I ordered my 22 tundra back in December and they have been in contact with me throughout the whole process. My family and I have purchased many vehicles from Metro Toyota and we will continue throughout the years. They are an excellent dealership and are very customer oriented.

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Aaron Andrews

Aaron Andrews

Used Car Sales
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Dealership Experience 17 years 5 months
I've been with Metro Toyota for 16 years. I live in Medina with my wife and 3 children. Toyota Certified Master sales recognition 2 years in a row.
Recent Reviews

May 04, 2022

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Great Service!

Great Service! Did what was right even though they weren't obligated to. Nothing but good vibes.

Apr 19, 2022

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Aaron made the process easy and pressure free.

Aaron made the process easy and pressure free. I went in and asked for a test drive, liked the vehicle, made the purchase, and was out the door in less than 3 hours.

Apr 05, 2022

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Great salesman who gave great service.

Great salesman who gave great service. I did entire transaction by phone from out of state.

Mar 10, 2022

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Aaron was fantastic in working with us!

Aaron was fantastic in working with us! He ensured our happiness and satisfaction. We have already scheduled additional service with this dealership.

Mar 08, 2022

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Great experience with used car salesman Aaron Andrews,

Great experience with used car salesman Aaron Andrews, very easy process and incredibly quick paperwork, in and out in hour!

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Mike Ferrett

Mike Ferrett

Used Car Sales

155 Reviews
Certified
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Dealership Experience 15 years 2 months
Industry Experience 18 years 3 months
Move to Cleveland from England 15 years ago and have worked at Metro for about 12 those. I've worked in the used car department for 6 years now and I’m well versed in our inventory and dealership process. I Have a very high level of customer service and try and respect every customer's time. I’m happy to help with any used car inquiries you may have. Cheers.
Recent Reviews

May 24, 2022

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Amazing experience.

Amazing experience. Mike was awesome to work with and everything went smoothly. Would recommend buying from here.

May 23, 2022

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Mike made the whole experience smooth and efficient.

Mike made the whole experience smooth and efficient. He listened well to what I was looking for and showed me several choice. Mike anticpated well my questions and made the buying process pleasant. Thank you to Ryan Schneider who make the finance process professional and efficient. Ryan knows the process and closing documentation process very well.

May 23, 2022

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Professional, efficient, knowledgable on all vehicles,

Professional, efficient, knowledgable on all vehicles, customer service was their first priority. I only shop metro toyota

May 23, 2022

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Mike was very helpful and a pleasure to deal with.

Mike was very helpful and a pleasure to deal with. I would strongly recommend him to my friends and family.

May 23, 2022

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Mike was absolutely fantastic!

Mike was absolutely fantastic! He was able to get me approved from at least two creditors and he got my payment lower to what I originally thought! I had to find a car quickly and he put me at ease and got me approved in no time!

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Brandon Sutton

Brandon Sutton

Sales Associate

111 Reviews
Certified
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Dealership Experience 1 years 4 months
Recent Reviews

May 26, 2022

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This was my first time buying a car and the staff were

This was my first time buying a car and the staff were very helpful. I felt comfortable and taken care of!

May 11, 2022

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Always very friendly and very informative.

Always very friendly and very informative. Usually the process of buying a car is very long but they have you in and out quickly! Will always come here for my car needs.

May 11, 2022

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More responsive than other dealers I contacted.

More responsive than other dealers I contacted. Excellent follow through. The buying process was organized and scheduled to my needs.

May 07, 2022

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Great customer service.

Great customer service. Very professional. Wiling to work with customer in all aspects of buying or leasing.

Apr 28, 2022

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Everyone is very attentive and friendly at Metro Toyota.

Everyone is very attentive and friendly at Metro Toyota. The atmosphere is always clean and inviting. My salesperson was Robert Saponari. He went above and beyond for me in so many ways. He even took the time to go over many of the features of the new Corolla with me after I has leased my vehicle.He kept in touch with me throughout the process from the time I ordered my car until it was delivered. I’ve been leasing my cars from Metro Toyota for almost 20 years. I plan to be back in 3 more years. I even like going to the dealership when I have to get my oil changed. The staff is so nice and they even give you coffee and pastries while you wait. The owners have a lot to be proud of.

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Dan Schneider

Dan Schneider

Used Car Director/Owner
Dealership Experience 30 years 5 months
Industry Experience 30 years 5 months
My Dad became a Toyota Dealer when I was just 3 months old. We pride ourselves with creating a buying experience that is nothing like what you may expect. That's why, "Our Customers Send Us Their Friends." When I'm not at Metro Toyota, I enjoy being with my wife, three girls, and dog Boomer.
Recent Reviews

Apr 30, 2022

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I called for a proposal and when I arrived at the dealer

I called for a proposal and when I arrived at the dealer it was ready for my approval.

Apr 14, 2022

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Metro Toyota assisted me in buying my first car!

Metro Toyota assisted me in buying my first car! They were very knowledgeable and patient while I was considering my choices.

Mar 24, 2022

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Ramona is a wonderful salesperson!

Ramona is a wonderful salesperson! She handled everything in a friendly, professional manner. She was extremely helpful and patient as we navigated through our daughter's end-of-lease buyout. Dan the used car Manager was also friendly and helpful. The dealership itself was very clean and inviting... and we were offered drinks & snacks. We would recommend this dealership to anyone interested in a Toyota!!!

Mar 15, 2022

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From beginning to end, it was a great pleasure.

From beginning to end, it was a great pleasure. I would highly recommend this dealer. Also the salesman Tony Overman was great!!

Feb 04, 2022

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Great customer service. They worked with us and gave us a...

Great customer service. They worked with us and gave us a great deal and answered all our questions.

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Suzi Loree

Suzi Loree

Sales BDC Coordinator
Recent Reviews

May 26, 2022

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This was my first time buying a car and the staff were

This was my first time buying a car and the staff were very helpful. I felt comfortable and taken care of!

May 22, 2022

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I contacted many dealerships before purchasing my new

I contacted many dealerships before purchasing my new Toyota. Many played games, added extra charges, etc. I found the staff at Metro Toyota to be very honest, accommodating, and easy to work with. I would definitely buy a car with them again and recommend them to others.

May 16, 2022

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He was very helpful very patient very understanding is

He was very helpful very patient very understanding is knowledge way was amazing he helped me with everything every question and he’s a very good sales person

May 11, 2022

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More responsive than other dealers I contacted.

More responsive than other dealers I contacted. Excellent follow through. The buying process was organized and scheduled to my needs.

Apr 25, 2022

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Pleased.

Pleased.... they couldn't have made everything any smoother! Thank you for everything Team! Here's a quick shout out to Suzie who made it all happen! Thank you!

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Yacek Nazarczuk

Yacek Nazarczuk

New Car Sales Product Specialist
Dealership Experience 4 years 7 months
Industry Experience 6 years 11 months
Experienced Car Enthusiast. Die Hard Cleveland Sports fan. Here to give you a memorable car buying experience.
Recent Reviews

Apr 23, 2022

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Great help from "Cap " finding beautiful Highlander in

Great help from "Cap " finding beautiful Highlander in my price range. Excellent customer service and follow up. I will never go anywhere else.

Feb 17, 2022

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Would not shop any where else AAA+++ Ramona Plumlee

Would not shop any where else AAA+++ Ramona Plumlee above and beyond excellent Product Specialist AAA+++ Ryan Schneider Above and beyond Excellent Finance person AAA+++ Would Highly Recommend Metro Toyota To everyone i meet!

Oct 09, 2021

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Very smooth transaction from Metro Toyota. The Tundra...

Very smooth transaction from Metro Toyota. The Tundra pick up truck and really all of their vehicles are fairly priced and not marked up like some other local dealers. Thank you Chris Ollar for your great assistance, you’re an asset to this dealership.

Sep 24, 2021

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Greatest toyota Dealership in the Nation,Friendly &...

Greatest toyota Dealership in the Nation,Friendly & Knowledgeable Service personnel,Nice and Cozy waiting area and plenty of snacks to keep you happy till your vehicle is taken care of and returned washed and ready for your pleasure,Go Metro!!!!

Aug 12, 2021

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There was a mistake made but they got on top of it and...

There was a mistake made but they got on top of it and took care of it . Some of the people in the garage may need a little more supervision, or the importance of quality service. The little things matter.

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Ken Schneider

Ken Schneider

Owner
Recent Reviews

Apr 29, 2022

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I liked the dealership.

I liked the dealership. Of course Justin was great, but others came up to me to make sure everything was good.

Apr 26, 2022

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Dealing with Metro Toyota and their team was a smooth

Dealing with Metro Toyota and their team was a smooth experience. Justin was very knowledgeable and gave us excellent service.

Mar 15, 2022

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From beginning to end, it was a great pleasure.

From beginning to end, it was a great pleasure. I would highly recommend this dealer. Also the salesman Tony Overman was great!!

Mar 09, 2022

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Ryan, Justin, and Ken Schneider were amazing.

Ryan, Justin, and Ken Schneider were amazing. We had wanted a new car since august and we came in we ordered a car and waited. Back in Nov we were told our car was in got all way there and it wasn’t even our car. Do we were put back on the list. In February my husband called and talked to Ken! He helped us with understanding what was taking so long and told us he would get with us the allocation. Luck for us another person ordered a car and they backed out. So he called and asked if we wanted it. It wasn’t the exact car I wanted but it’s so nice and I love it!! I’m so happy he called us and asked. When we went in to check it out and purchase it Justin helped us! He was so nice and very talkative was in my book is great customer service. Ryan also did amazing helping us get through all the paperwork! Great job guys!! Very happy with everything!!

Feb 21, 2022

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Good customer service, very attentive to the customer's

Good customer service, very attentive to the customer's needs, very helpful and help you find what you like and what you qualify for and are interested in.

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Justin Schneider

Justin Schneider

New Car Sales

35 Reviews
Certified
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Dealership Experience 7 years 8 months
Hello to one, hello to all! My name is Justin Schneider and I am a third generation Schneider to work with the dealership. My grandfather opened our dealership back in 69' and we haven't looked backed since. I am 23 years old and Graduated this past year from The University of Kansas and was itching to get back to what I love doing. Selling cars. Come one, come all and I can't wait to meet each and everyone one of you!
Recent Reviews

May 11, 2022

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Our Justin is very efficient and polite.

Our Justin is very efficient and polite. He checked in with me to see how i was found with my new truck.

May 11, 2022

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My first time buying a car from a dealership Justin and

My first time buying a car from a dealership Justin and his team made my experience easy and worth my time!

May 07, 2022

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Great customer service.

Great customer service. Very professional. Wiling to work with customer in all aspects of buying or leasing.

May 05, 2022

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During a period when getting a new car was a challenge,

During a period when getting a new car was a challenge, they kept me apprised of the status of the vehicle.

May 04, 2022

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Great service and communication through the entire

Great service and communication through the entire process. The world is upside down and supply chains are broke. Justin was direct and clear about when the car was going to be in. He did a great job keeping in touch and responding to questions.

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Jim Daley

Jim Daley

Wholesale Manager
Recent Reviews

Oct 07, 2021

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Top notch service.. clean service area. Very helpful...

Top notch service.. clean service area. Very helpful service done in a timely manner great location

Feb 25, 2021

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this is the 4th car I have leased from this dealership....

this is the 4th car I have leased from this dealership. the sales dept, service dept and anyone I have delt with, have gone well above in all aspects! any one interested in purchasing a toyota should make a effort to visit metro!

Dec 16, 2020

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Terry and the Metro Team did a fantastic job taking care...

Terry and the Metro Team did a fantastic job taking care of us and our new 4-runner, even in the middle of a pandemic.

Jul 13, 2020

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Metro Toyota dealership - Sharon

I have been coming to Metro Toyota for about 40 years. I would not deal with any other dealership. From the top management down - Jim Daley, Barry Greenfield, to sales people, Sam, And Chad Higgins, first as a salesman, now as a manager, to the service department - Scott Barrier, and others have all provided the most in customer appreciation, respect, professionalism, and the best vehicles I could ever hope to own, and now lease. I will always recommend Metro Toyota.

Jul 11, 2020

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a great dealership

Every time I deal with Metro Toyota they are friendly,profesional,courteous,helpful and timely. I have been a customer for over forty years! I just find them to be the best in my area and sure that they are among Toyota's best dealers.

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Jackie Nunez-Rodriguez

Jackie Nunez-Rodriguez

Spanish Speaking Customer Care Specialist
Recent Reviews

May 13, 2022

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I've purchased a couple of Toyota before, and a Jeep last

I've purchased a couple of Toyota before, and a Jeep last year. I can say that I don't remember the person that assisted, since the interactions were forgettable at best. But I'll remember Ken. His service was OUTSTANDING. From the start he treated me like a friend, and went above and beyond with helping me with all things related and keeping me posted on updates. Hugely impressed and grateful, specially since it was our first purchase in the States. He made things so easy and make me feel confident and appreciated the whole time. We plan on buying another car within the next year or so, and no matter what we will look for Ken for sure. KUDOS to Ken, thank you so much! Great human being.

May 11, 2022

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More responsive than other dealers I contacted.

More responsive than other dealers I contacted. Excellent follow through. The buying process was organized and scheduled to my needs.

Apr 23, 2022

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Friendly knowledgeable staff!

Friendly knowledgeable staff! Our salesman (Rob) was kind and professional. The credit and finance department was quick and didn’t pressure us into buying extended warranties. Little to no down time was spent at the dealer as they were quick to work behind the scenes for us.

Apr 19, 2022

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Ken Konopka was incredibly knowledgeable and incredibly

Ken Konopka was incredibly knowledgeable and incredibly helpful. He made sure I knew about my status of my new vehicle from delivery to driving off the lot.

Jan 13, 2022

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This was my second purchase from Metro Toyota. I...

This was my second purchase from Metro Toyota. I returned here because my first purchase had been a breeze and this time was no different. Everyone I worked with was friendly, professional, and straight-forward. The process was one of the most efficient buying processes I have been through. From emailing with Jackie to discussing the purchase with Chris, everything was easy. Ryan especially was a delight and made the tedious paperwork process as painless as possible. I have recommended and will continue to recommend Metro to anyone looking to buy a Toyota.

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Jay Sisk

Jay Sisk

BDC Agent
Recent Reviews

May 11, 2022

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More responsive than other dealers I contacted.

More responsive than other dealers I contacted. Excellent follow through. The buying process was organized and scheduled to my needs.

Mar 19, 2022

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Great experience awesome customer service The

Great experience awesome customer service The salesperson kept it simple and honest straight to the point like it should be i personally loved it cant wait till my next purchase

Jan 08, 2022

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They made the transaction very easy and much better trade...

They made the transaction very easy and much better trade in value than Classic Toyota in Mentor. Robert was excellent and very patient explaining the features.

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Hiba Rosace

Hiba Rosace

Director of Sales & Marketing
Dealership Experience 2 years 5 months
Industry Experience 5 years 10 months
Recent Reviews

Dec 02, 2020

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This is my second time with Metro and I couldn't be...

This is my second time with Metro and I couldn't be happier. So easy to work with and everyone is so friendly. From Hiba to Robert, the Toyota family makes me feel comfortable. There's a pretty good chance I'll be a customer for years to come.

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